Director at Manulife managing strategic partnerships, vendor contracting, and performance oversight. Leading vendor negotiations and relationship management ensuring alignment with business objectives.
About the role
- Account Representative focused on generating $2-4M in annual revenue from new customer accounts. Collaborating with cross-functional teams to ensure operational fit and program success.
Responsibilities
- $2–4M in new annual revenue generated from newly onboarded tactical customer accounts aligned to IEC Holden capabilities.
- More than 5 new tactical customer accounts onboarded, each approved through the Go/No-Go process for capability and operational fit.
- At least 90% of awarded programs require no new capital investment, confirming alignment with existing equipment, labor, and processes.
- Average cycle time of 120 days or less from RFQ approval to first production order for new tactical accounts.
- At least 40% of new accounts place repeat orders within 12 months, demonstrating program stability and customer satisfaction.
Requirements
- Opportunity Qualification & Growth: Identifies and advances new customer opportunities that align with existing manufacturing capabilities and capacity, avoiding misaligned or high-disruption work.
- Execution Discipline: Manages multiple concurrent opportunities with strong follow-through, meets commitments, and maintains momentum from initial customer engagement through program launch.
- Capacity & Capability Acumen: Develops a clear understanding of manufacturing capabilities and capacity constraints, validating operational fit with Operations and Engineering before advancing opportunities.
- Cross-Functional Partnership: Works effectively with Operations, Engineering, Sourcing, and Finance to clearly communicate requirements, identify risks early, and support smooth program launches.
- Process & Data Integrity: Maintains accurate, timely CRM data, opportunity status, and forecasts so leaders and operations teams can rely on commercial information.
- Customer Credibility & Communication: Builds trust with new customers through clear, professional, and responsive communication that sets realistic expectations and reinforces the company’s value.
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Degree requirement
No Education Requirement
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