Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
ID
Hybrid Veterinary Technician Technologist, Field Support Representative
Posted 4 months ago
About the role
- Field Support Representative teaching veterinarians to use IDEXX diagnostic machines while providing technical support. Requires veterinary clinic experience and strong communication skills.
Responsibilities
- Teach veterinarians how to make the best use of veterinary diagnostic machines and troubleshoot technical issues
- Manage schedule based on customer needs while focusing on professional development
- Collaborate with Field Sales Representatives and Customer Support to maintain customer accounts
- Install and train clinic staff on IDEXX Analyzers
- Provide onsite technical support during critical customer need visits
- Visit customers in the field daily, adjusting schedule as necessary for events and emergency practices
Requirements
- Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset
- Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred
- Effective communication and collaboration skills
- Ability to build strong customer and peer partnerships
- Capacity to plan and prioritize work in a dynamic environment
- Effective listening skills to discover customer needs
- Comfort with learning and using technology such as computers, tablets, and Smartphones
- Computer networking experience is a plus!
Benefits
- Day-One On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support
- pet insurance
- mental health resources
- volunteer paid days off
- foundation donation matching
- and much more
Job title
Job type
Experience level
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Degree requirement
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