Product Manager for Salesforce Hub managing ecosystem evolution and governance at iA Financial Group. Leading initiatives across Salesforce platforms to maximize business value.
Responsibilities
Oversee the functional evolution of the Salesforce ecosystem and define the Target State in collaboration with enterprise architects.
Implement and operationalize the GCX Design Authority.
Define standards, guidelines, and approval processes for the evolution of Salesforce applications.
Participate in governance and accountability bodies (Salesforce QBR, Initiative Review, Design Authority).
Work closely with business unit Product Owners, supporting them in Salesforce initiatives.
Organize communities of practice and exchange meetings.
Standardize processes and tools for the Salesforce development lifecycle.
Monthly monitoring of chargebacks and tracking of order forms.
Review invoices and orchestrate transfers/purchases (swaps).
Monitor KPIs (monthly savings) and manage limits/prices.
Monitor the market (Dreamforce, Gartner, Salesforce trends).
Centralize global indicators (KPIs, ROI, adoption, POC).
Distribute release notes, publications, and Salesforce articles.
Support sectors in the POC/Discovery phases.
Define and manage skills development plans.
Define the overall vision for the Salesforce roadmap, including future plans (AI playbook, Vision Board).
Evaluate and integrate new products (e.g., Data Cloud).
Requirements
In-depth knowledge of Salesforce solutions (Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud), including Salesforce certifications.
Over 10 years of experience as a product owner or manager or in a similar role.
A good understanding of agile frameworks (Scrum, SAFe, Kanban).
Advanced knowledge of English (bilingualism) as the person will be required to communicate daily with English-speaking customers across Canada via email and phone calls.
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