User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
About the role
- CLS Core Practice Manager leading and optimizing core servicing practices in consumer lending products at Huntington. Ensuring compliance, operational excellence, and driving scalable customer-centric servicing practices.
Responsibilities
- Own and manage core servicing practices across assigned lending products, ensuring alignment with enterprise standards, policies, and regulatory requirements.
- Establish, maintain, and enhance servicing frameworks, operating procedures, and controls across product lines.
- Drive consistency, efficiency, and quality across servicing operations by standardizing processes and reducing variability.
- Ensure servicing practices comply with applicable federal, state, and investor regulations (e.g., CFPB, RESPA, TILA, UDAAP, FCRA, state‑specific requirements).
- Act as a liaison between servicing operations, product teams, technology, data/analytics, and change management.
- Lead or support enterprise change initiatives impacting servicing, including policy updates, system enhancements, and regulatory-driven changes.
Requirements
- Bachelor’s degree
- 10+ years of experience in financial services servicing, operations, or practice management.
- Experienced with consumer lending products, particularly Mortgage and Home Equity servicing.
- Experienced working in regulated environments with strong risk and compliance expectations.
- Experience managing complex, cross‑functional initiatives.
Benefits
- Tobacco-Free Hiring Practice
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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