Providing best - in - class financial aid support to Capella learners through various communication channels. Coaching learners on funding decisions and conducting team dialogue for improvements.
HB
Onsite Asset Finance Collections Representative II
Posted 5 days ago
About the role
- Asset Finance Collections Rep II responsible for managing delinquency levels through customer communications. Involves outbound calls, payment negotiation, and credit analysis to resolve issues.
Responsibilities
- Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers.
- Assist customers with account reconciliations utilizing payment and billing histories.
- Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate.
- Sending email communications with the "outbound calls" as one of the methods to contact.
- Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues.
- Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements.
- Perform other duties and projects as assigned.
Requirements
- Bachelor's degree in Finance/Accounting/Economics or banking experience
- 2+ years of prior consumer or commercial collections experience
- Strong written and verbal communication skills with attention to detail
- Strong analytical and problem solving skills
- Ability to multitask in a deadline driven fast paced environment
- Ability to make sound responsible decisions in a timely manner
- Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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