Analyst supporting Managed Accounts operations at Netwealth. Responsible for daily processing, rebalancing activities, and ensuring accuracy.
About the role
- Service Desk Analyst providing outstanding customer service and technical support to Huntington colleagues every day, working both individually and as part of a team to meet established goals.
Responsibilities
- Provide outstanding service to, and build relationships with Huntington colleagues every day
- Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
- Maintain up to date knowledge on Huntington products, services, technology, and procedures
- Compile documentation necessary for effectively fulfilling customer needs
- Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
- Follow up with customers to ensure issue has been resolved
- Drive initiatives that improve the service desk
- Partner with internal support groups in providing the best service to our colleagues
- Other duties as assigned
Requirements
- 1+ year(s) of IT support, customer service and call center experience
- Associate's Degree in Computer Information Systems or related fields of study OR additional relevant professional experience.
- Experience in ServiceNow ticketing systems, or relevant tools Fresh, etc.
- Experience with Active Directory and Azure Administration
- Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
- Previous banking environment experience preferred
- Ability to demonstrate professional verbal communication skills
- Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
- Ability to professionally handle dissatisfied callers.
- Ability to use a headset and to sit for long periods of time
- Experience with Microsoft Office applications and the Internet
- A+ and Network+ certifications
- HDI certifications
Benefits
- Flexible work arrangements
- Opportunity to work in office or remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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