Graduate Business Analyst supporting global business operations at an international provider of institutional debt administration services. Responsible for delivering key initiatives by aligning people, processes, technology, and data.
About the role
- Supports Incident Management by coordinating incident communications and documentation for BSA Product incidents. Involves tracking actions, producing metrics, and engaging with stakeholders.
Responsibilities
- Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
- Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
- Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
- Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
- Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
- Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
- Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.
Requirements
- High School Diploma or equivalent
- 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred)
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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