IT Operations Manager focusing on security and compliance for IT operations at fintech startup. Managing device security and corporate IT across Berlin office with hybrid work setup.
HK
Hybrid IT Support Specialist
Posted 5 days ago
About the role
- IT Support employee providing technical assistance and solutions in a humanistic association based in Berlin. Aiming to enhance IT infrastructure and support user inquiries effectively.
Responsibilities
- Receiving and handling user inquiries as well as conducting structured analysis and documentation of incidents
- Regular checks and monitoring of our IT infrastructure components
- Supporting colleagues on-site in projects at the state headquarters as well as remotely
- Independently developing and implementing solutions for everyday IT challenges
- Preparing and resolving complex issues in 1st- and 2nd-level support
- Installation, configuration and maintenance of Windows 11 workstations and mobile devices
- User support for Microsoft 365 (e.g., Outlook, Teams, SharePoint, OneDrive, Office applications)
- Handling hardware and software requests and processing tickets in the internal ticketing system
- Documenting solutions and maintaining our internal knowledge base
Requirements
- Completed IT training (e.g., IT specialist) or comparable practical IT qualifications
- Initial professional experience in 1st and 2nd level support / help desk
- Experience with ticketing systems, ideally Atlassian Jira
- Practical experience with Office 365, OneDrive, SharePoint, and Ubiquiti UniFi systems
- Enthusiasm for working in 1st- and 2nd-level support and in direct contact with users
- Driving license (minimum class B)
- Good German language skills, spoken and written
- Strong communication skills, reliability, and an independent, structured working style
Benefits
- Competitive salary - We offer pay according to the collective tariff agreement (Entgeltgruppe AD7), depending on experience between €3,380 - €3,650 gross per month for 39 hours per week
- Additional social benefits: company pension scheme and annual special payment
- Central location - Workplace in Berlin-Mitte, only 5 minutes from Alexanderplatz
- Time off - 30 days vacation + December 24th and 31st off
- Flexible working models - mix of remote work and office presence, plus flexitime
- Highly family-friendly - Priority placement for your children in our 26 humanist daycare centers (Kitas) in Berlin and Brandenburg, as well as guidance and support for caregiving and long-term care of relatives
- Professional development - Training and further education are an integral part of your work
- Events & health - regular team events and company health management, plus a discounted Fitness First membership
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