IT Operations Manager focusing on security and compliance for IT operations at fintech startup. Managing device security and corporate IT across Berlin office with hybrid work setup.
About the role
- IT Help Desk Technician providing first level IT support for internal team members at DATTCO, a family-owned transportation company. Collaborating with teams to resolve technical issues while ensuring a supportive work environment.
Responsibilities
- Serve on a team as the first points of contact for the Information Technology department using phone and an Electronic Ticketing system
- Provide first level support to resolve problems with products and applications of internal team members
- Triage staff technical issues by asking questions and documenting information pertaining to staff concerns
- Collaborate with team members, employees and vendors to resolve IT issues
- Perform remote troubleshooting using diagnostic techniques to resolve common technical issues
- Escalating tickets as necessary
- Diagnosis of Hardware, Connectivity Networking issues
- Configuring Apple IOS using company standards
- Troubleshooting of Windows OS issues and errors
- Placing equipment orders and updating IT asset inventory
- Keeping the IT inventory up to date for both new and existing company owned devices
- Help contribute to education/training of our internal customer base on common identified issues
Requirements
- Have a passion for technology and helping others solve problems
- Naturally curious and a self-motivated learner
- Familiarity with Office 365 & Windows 11
- Strong analytical and problem-solving skills
- Enjoy working in a fast-paced environment
- Demonstrated commitment to continual improvement
- Adaptable to change
- Ability to multi-task
- Open to light travel and field work as needed
- High school diploma or equivalent
Benefits
- Family-oriented culture & team environment
- Promotion opportunities we promote from within
- Medical & dental insurance
- Life & disability insurance
- 401k plan with company match
- Paid time off
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