Hybrid Customer Excellence Analyst

at Huhtamaki

• Job title: Customer Excellence Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Gosport, United Kingdom

About the role

• Customer Excellence Analyst role at Huhtamaki, focusing on demand and margin management, optimizing contracts, and supporting sales teams.

Responsibilities

• Your work as an Analyst will support the team's 4 main pillars: Data and Tools.
• Lead ongoing and ad-hoc analyses to identify opportunities for profit improvement and increased effectiveness of commercial processes.
• Drive increased automation within commercial processes and tools to boost efficiency.
• Collaborate with relevant stakeholders to define requirements for new financial and commercial analysis tools, and support their implementation across the segment.
• Coordinate margin and opportunity tracking using CRM systems to ensure consistent profit improvement.
• Train and coach the sales teams to drive adoption and user engagement with digital solutions and improved commercial tools.
• Pricing: Manage and maintain pricing data within the pricing CPQ tool.
• Prepare pricing analytics and ad-hoc reports to inform business decisions and commercial strategies.
• Report and monitor pricing KPIs across the business, conducting follow-up activities to ensure continuous pricing process improvement.
• Contracts: Support our Customer Excellence Manager in contract management.
• Support our Customer Excellence Manager with renewal of contracts or overall contract life cycle management.
• Voice of Customer: Support with annual customer satisfaction survey, more specifically customer data handling in CRM, data preparations and survey invitation building as well as action plan follow up.

Requirements

• Bachelor's degree in a relevant field (Economics, Finance, Business Administration).
• Commercial analyst experience gained in a similar, complex business environment.
• Very strong IT literacy (MS Office, especially Excel, with a digital mindset).
• Strong team player with a positive, energetic and proactive approach to tasks as well as ability to work independently and accurately.
• Capability to work under pressure to tight deadlines.
• Excellent interpersonal skills to work with various stakeholder groups.
• Strong communicator; Fluent in both written and spoken English.

Benefits

• A meaningful job : At Huhtamaki, we believe in protecting food, people and the planet. Our innovative and transformative solutions touch the daily lives of people everywhere.
• Development opportunities : We care for each other – and want our talent to thrive and develop.
• Responsible employer : Sustainability is embedded in everything we do. We believe diverse teams fuel innovation. We invest in fostering an environment where everyone is safe both psychologically and physically and where diversity and inclusion are promoted through day-to-day behaviours, which are reinforced by our policies and practices.