Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Systems & Technology Operations Coordinator at HUB International managing technology operations and changes across multiple locations. Required strong knowledge of Microsoft 365 and experience in technology support.
Responsibilities
- Maintain a strong working knowledge of the Microsoft 365 ecosystem — including Active Directory, distribution lists, OneDrive, SharePoint, and Teams — to assess the operational impact of Corporate IT changes on the region and ensure minimal disruption to retail operations.
- Build and maintain Power Automate flows; manage SharePoint site creation, permissions, and content governance.
- Coordinate regional use of the enterprise LMS, ensuring training and compliance materials are current and accessible.
- Support MS Teams Phone systems, conference room technology, IVR maintenance, and call flow programming.
- Liaise with Corporate IT on ServiceNow operations, SLA monitoring, and escalation coordination.
- Serve as an active member of the Change Champion Collective, leading technology change at the retail desk level.
- Lead enterprise and regional technology rollouts including system migrations, upgrades, and platform modernization.
- Assess operational impact of enterprise system changes before they reach the retail environment.
- Coordinate hardware refresh projects, office technology planning for relocations, closures, and new site setups.
- Conduct regular branch audits to assess technology readiness, equipment condition, and compliance with operational standards.
- Manage vendor relationships across print fleet, communications, document management, e-signature, and payment platforms.
Requirements
- 5+ years' experience in technology operations, systems coordination, or business operations support in a multi-location environment.
- Strong hands-on knowledge of Microsoft 365: SharePoint administration, Power Automate, Active Directory, and Teams Phone systems.
- Experience as a liaison between business operations and Corporate IT, including escalation management.
- Familiarity with IT service management platforms (e.g., ServiceNow) for ticket tracking and SLA monitoring.
- Basic network troubleshooting skills sufficient to restore branch connectivity.
- High proficiency in Microsoft Office; experience with Power Automate or Power BI is a plus.
- Excellent organizational skills with high attention to detail and ability to manage multiple priorities simultaneously.
- Willingness and ability to travel to branch locations for office moves, acquisitions, and project implementations.
Benefits
- extended health benefits
- disability insurance
- RRSP matching
- paid-time-off benefits
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