Program & Project Manager managing complex customer projects and business development at Hewlett Packard Enterprise. Leading financials and high risk deals while mentoring a project team.
About the role
- Project Manager for HP's Factory Services overseeing end-to-end management of Personal Systems products customization. Leading multiple projects in an international environment across various regions.
Responsibilities
- Lead multiple projects from getting customer services requirements to enabling orderability, meeting overall TAT and quality goals.
- Provide consultancy to sales team on identifying the right services and solutions according to customer`s requests.
- Involve the right stakeholders, set the right expectations, communicate process steps and timelines.
- Participate in Requests for Proposals (RFPs) and Solution Design with customer and HP teams, assist in opportunity qualification and risk assessment.
- Acts as Subject Matter Expert (SME) providing guidance related to configuration services and engagement process.
- Run feasibility with relevant teams to find out if the customer`s requirements are feasible.
- Drive and coordinate the services delivery with WW Engineering team, Product Data team and factory teams
- Track the details about the project progress, drive the communication with customer and sales.
- Coordinate the proof of concept with the customer and factory.
- Manage escalations effectively (if technical problem, delay or customer escalation) by driving the resolution plans.
Requirements
- Bachelor`s or Master`s degree in Engineering, Computer Sciences, or equivalent field
- Experience 5+ years in IT industry and/or Supply Chain
- Customer engagement related experience would be an advantage
- Strong planning, organizational and time management skills
- Project management skills and associated tools (i.e. MS Project)
- Ability to effectively manage multiple projects simultaneously
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills; fluent in English
- Ability to effectively communicate plans, proposals, and results
- Strong leadership skills (driving attitude, results oriented, proactive follow-up)
- Demonstrated business acumen, understanding of business strategy.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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LS
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