Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
HC
Hybrid Export Customer Service Coordinator
Posted 3 weeks ago
About the role
- Responsible for sales support of Export customer orders using ERP systems. Collaborating with internal departments for smooth order processing and customer communication.
Responsibilities
- Processing customer orders for the Export market using the company’s ERP system
- Sending order confirmations daily
- Sending customer proof of deliveries
- Systematically following up on Export customer enquiries
- Releasing customer orders to the warehouse for dispatch
- Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
- Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
- Assisting customer service staff, as appropriate when workload permits
- Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
- Calling and emailing customers with order status updates
- Managing and dealing with the daily call intake
Requirements
- GCSE in English and Mathematics (or Equivalent)
- Previous experience in a similar role within a Supply Chain department (Desirable)
- Export Customer Service skills (Essential)
- Computer Literate with knowledge of Windows operating systems specifically Excel (Essential)
- Strong communicator verbally and written
- Pro-active and able to take ownership
- An analytic approach to problem solving
- A good thinker and active listener
- Good time management skills
- Good problem-solving skills
- A dedicated attention to detail
- Self-starter with the ability to quickly learn about new processes
Benefits
- Competitive benefits
- Full and rewarding careers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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