Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Senior ServiceNow Product Manager leading strategic development and execution of ServiceNow platform in manufacturing. Collaborating across global teams to optimize manufacturing operations and drive innovation.
Responsibilities
- Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
- Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
- Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
- Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
- Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
- Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
- Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
- Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
- Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
- Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.
Requirements
- Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
- Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
- Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
- Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
- Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
- Experience working in a global, multi-site manufacturing organization.
- Excellent stakeholder management, communication, and leadership skills.
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Proven track record of working effectively with remote teams across different regions.
- Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
- Knowledge of product management methodologies and tools.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.
ServiceNow Application Development Technical Lead for Wealth Management, overseeing solutions and integrations for a major financial firm. Collaborating with architects and guiding development standards in a hybrid role.
ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
Product Owner at NTT DATA providing direction for AI - driven HR Service Delivery solutions. Collaborating across teams to manage product backlogs and leads release planning for new functionalities.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
ServiceNow Engagement Manager leading client implementations and driving delivery at Advizex. Requires customer engagement and significant ITSM/ITOM experience with adaptability to business needs.