Senior Consultant taking responsibility in transformation programs within Organizational Excellence & Transformation. Focused on strategy, technology, and business performance for future - ready organizations.
About the role
- Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
Responsibilities
- Lead and coordinate the internal and external service and assembly teams to deliver outstanding support to customers (Brazil, Argentina, Chile, Paraguay and Uruguay) by supervising and mentoring technicians, ensuring high performance and professional development
- Manage technical communications and collaboration across multiple locations, including Brazil, Canada, China, and Mexico
- Oversee department KPIs related to service quality, sales, and product usage; implement continuous improvement initiatives
- Drive the active sale of service products such as maintenance contracts, refurbishments, and support packages
- Provide technical expertise and support to internal teams and customers, resolving complex issues efficiently
- Develop and maintain proactive relationships with customers through visits and calls to ensure satisfaction and identify new opportunities
- Manage the physical infrastructure of the service operations, including the HIT Center building, machinery, tools, and vehicles.
Requirements
- Technical degree or engineering qualification in Plastics, Tooling, or related fields
- Minimum of 5 years of proven experience in technical roles within the plastic processing industry
- Demonstrated experience in people management and team leadership
- Strong background in customer support and relationship management
- Fluent in English (written and spoken); proficiency in Spanish is a plus
- Excellent communication skills and ability to work effectively with diverse teams
- Strong organizational skills with the ability to multitask and perform under pressure
- Advanced proficiency in Office 365, especially Excel.
Benefits
- Competitive salary and benefits package
- Supportive and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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