Email & Mobile Marketing Coordinator managing PJ Library’s texting platform and email marketing for Harold Grinspoon Foundation. Collaborates with teams to ensure effective communication and marketing efforts.
Responsibilities
Manage PJ Library’s cross-departmental texting platform and partner with program and acquisitions teams to plan and schedule text sends that reach families.
Maintain a monthly content calendar and coordinate message drafting, approvals, and list segmentation.
Build, test, and send messages with careful attention to timing, links, and compliance.
Ensure messaging aligns with PJ Library’s voice, values, and family-friendly tone.
Maintain list hygiene and track performance metrics (deliverability, engagement, response rates) and report results to stakeholders.
Create and maintain documentation for text campaign workflows and platform best practices and troubleshoot technical issues.
Provide real-time replies and assistance to subscribers during select campaigns.
Collaborate with stakeholders to gather content and obtain reviews/approvals in alignment with the email marketing calendar and established deadlines.
Manage building, testing, and deploying marketing email and automation campaigns using HTML and drag and drop editors within Marketing Cloud Account Engagement?fka?Pardot.
Assist with maintaining email quality assurance for layout, accessibility, and mobile responsiveness using tools like ProofJump and Litmus.
Assist with data needs such as list import/exports; along with using list hygiene best practices (reviewing bounces, suppressions, and following compliance requirements, e.g. CAN-SPAM, CASL, GDPR).
Assist with providing email analytics and reports.
Requirements
Bachelor’s degree in marketing, communications, business, or related field—or equivalent experience.
3–4 years of experience in email, SMS, or digital marketing roles.
Experience with email marketing software like Account Engagement (fka Pardot), Mailchimp, Hubspot or similar email marketing platforms.
Experience with SMS platforms like Heymarket or similar servicers.
Basic to intermediate level HTML skills a must.
Ability to work both collaboratively and independently in a fast-paced environment.
Strong organizational, project management, and technical skills and the ability to balance multiple projects and priorities.
Excellent writing and proofreading skills; strong attention to detail is a must.
Ability to work evening and Sunday hours (or non-traditional hours) as needed to execute and monitor text messages.
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