Implementation Consultant at Neostella managing customer implementations and ensuring high - quality delivery for legal technology solutions.
About the role
- Senior Implementation Consultant guiding customers through the deployment of home health and hospice software. Leading implementation phases to ensure successful software adoption across agencies.
Responsibilities
- Guiding our customers and internal training teams through implementation methodology
- Leading clients through Discovery, Design, Build, and Test phases
- Supporting clients throughout onsite and remote Deployment
- Independently researching customer inquiries
- Maintaining product knowledge as new enhancements are released
- Working closely with internal leadership to maintain best practices
- Providing accurate feedback on team members’ performance
Requirements
- Bachelor's degree in business or a related field or equivalent combination of some college and significant work experience
- 3+ years' experience in home health or hospice field
- Experience in customer service/support or training on software applications
- Demonstrated ability to analyze and solve complex problems
- Leadership skills to support the HCHB team
- Ability to prioritize workload and delegate assignments as necessary
- Ability to communicate deployment risks efficiently and concisely
- Ability to assist the customer in all aspects of software setup and training
- Passion for customer service that ensures customer needs are met
- Ability to collaborate for development and professional growth of junior staff
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- Flexibility
- A company that gives back
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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