Manage billing and collections processes at OpenClassrooms, helping individuals with career transitions. Ensure quick and effective billing while leading a remote team.
About the role
- Collections Specialist managing customer receivables in a SaaS environment. Ensuring timely payments and resolving disputes while preserving customer relationships.
Responsibilities
- Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
- Proactively contact customers regarding past-due balances via email and phone.
- Track collection activity and follow up on payment commitments.
- Escalate delinquent accounts in accordance with established AR policies.
- Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
- Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
- Recognize when billing or contract issues are driving delinquency and route appropriately.
- Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
- Maintain accurate records of collection activity and correspondence.
- Participate in initiatives to improve collections efficiency.
Requirements
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
- 3+ years of experience in collections, accounts receivable, or customer billing environments.
- Experience in SaaS, subscription, or services-based businesses strongly preferred.
- Strong understanding of collections best practices and customer account management.
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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