Analyst for Amex GBT hotel triage operations managing incident categorization and case routing. Collaborating across teams to ensure operational excellence in hotel services and support.
About the role
- I&O Engineer managing cloud solutions and automation for Healthfirst's public and private clouds. Collaborating with engineers to enhance efficiency and security across infrastructure platforms.
Responsibilities
- Work horizontally across the Infrastructure and Operations portfolio supporting private/public cloud systems, operating systems, with a focus on remediation of security vulnerabilities
- Develop repeatable automation to efficiently deliver capabilities, inclusive of patching, software updates, etc.
- Drive solutions to problems impacting mission critical systems and implement automation to prevent reoccurrence
- Execute changes on production systems in accordance with Change Management standards
- Participate in a Center of Excellence for cloud usage and cloud standards
- Maintain an accurate picture of existing server, storage, networking software and hardware and virtual environments to support scaling against various project requirements
- Ensure all usage of cloud environments meets governance standards and contributes to improving standards for security and operational efficiency
- Create standard operating procedures for Healthfirst operations teams to support the operations of the products
- Act as an escalation point for operations teams for incident and ticket resolution and participate in an on-call rotation as an escalation point
Requirements
- A high school diploma or a GED from an accredited institution
- Experience in designing, building, securing, and managing Windows systems
- Familiar with Amazon Web Services (AWS) technologies
- Working knowledge of core cloud competencies, patching, and environment management
- Automation scripting experience
- Experience identifying repeatable processes and working with operations team to automate/document
- Experience in designing, building, and managing Linux/Unix-based systems (preferred)
- A technical degree from an accredited institution or work experience equivalent (preferred)
- Experience supporting Infrastructure as Code (IaC) delivery (preferred)
- Understanding of public and private cloud security best practices (preferred)
- Troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning (preferred)
- Experience with system health monitoring and optimizing performance (preferred)
- Experience working in regulated and/or high-security environments and industries (PCI, HIPAA, HITRUST, etc.) (preferred)
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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