Account Supervisor managing strategic leadership and project work for an agency. Collaborating with clients and internal teams to deliver high - quality campaign initiatives and solutions.
About the role
- Director of Account Management leading account teams to transform healthcare strategies for Fortune 500 clients. Driving client satisfaction and portfolio growth through strategic partnerships and consultative leadership.
Responsibilities
- Lead account management team: Manage Strategic Account Executives and Account Managers supporting a portfolio of Fortune 500, national, and global clients, developing and instilling consistent standards of excellence while guiding a diverse, high-performing team.
- Drive commercial accountability: Own reliable revenue, expansion, and retention targets across your portfolio, ensuring team delivers on growth objectives through renewals, expansions into new products and services, and proactive risk mitigation.
- Provide pipeline oversight: Deliver meaningful insights and leading indicators of revenue growth and risk to leadership through diligent, accurate pipeline management and oversight of client revenue, opportunities, and retention trending.
- Develop and coach team members: Provide thoughtful feedback, development opportunities, recognition, and ongoing direction through consistent, well-prepared team meetings, 1:1s, and timely performance reviews.
- Model executive engagement: Demonstrate how to build rapport and establish credibility with account stakeholders at strategic levels (CHRO, VP Total Rewards) through consistent executive presence, domain knowledge depth, and diligent preparation.
- Guide strategic client planning: Coach team to proactively identify client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans that maximize satisfaction and ROI.
- Oversee business reviews and presentations: Ensure team delivers high-quality business reviews that derive insights from data, help clients plan future direction with health cost insights, and present product capabilities and thought leadership effectively.
- Lead pricing and negotiations: Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations to secure favorable outcomes.
- Monitor contract compliance: Ensure all client contractual obligations are met across portfolio while communicating contractual risks to appropriate Personify Health leadership.
- Collaborate cross-functionally: Work across internal teams to improve processes and products while recognizing those supporting team success and ensuring seamless service delivery.
- Represent Personify Health externally: Participate in thought leadership presentations, industry conferences, and client events as needed to elevate brand presence.
Requirements
- Bachelor's degree or equivalent in related discipline
- 10+ years experience in population health, health plan, health system growth, or related field
- Sales and/or Account Management experience along with healthcare and/or data analytics experience required
- TPA or health plan experience required
- 5+ years leading and developing teams in matrix organization
- Proven expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
- Solid understanding of employee benefits and managed care products, self-funded business, labor community, pharmacy, and stop loss underwriting and pricing disciplines
- Proficiency with Microsoft Office Suite and Salesforce
- Strong business acumen with knowledge of current practices, trends, benchmarks, and competitive landscape in healthcare
- Understanding of US and/or global healthcare ecosystem and employer-sponsored coverages
- Ability to develop connections between broader healthcare strategies and health and wellbeing strategies
Benefits
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Partnerships Strategist leading partner engagements for public health data solutions at Lumina Corps. Collaborating with multidisciplinary teams and facilitating discussions with stakeholders.
Account Manager servicing multiple insurance accounts for Prudential's Group Insurance distribution. Focused on customer satisfaction and business growth for assigned accounts.
Account Manager managing multiple insurance accounts for Prudential's Group Insurance. Responsible for client relations, revenue growth, and team collaboration.
Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
Junior Key Account Manager responsible for managing and growing ecommerce for brands across Malaysia. Collaborating with teams for strategy development and performance delivery in the ecommerce space.
Corporate Partnerships Manager driving apprenticeship sales growth at LDN Apprenticeships. Managing client relationships and securing new business opportunities in London.
Integration Lead/Senior Lead managing acquisition integrations for Salesforce's Global Partnerships M&A team. Collaborating with stakeholders to drive business transformation and integration strategies.
SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
Territory Manager overseeing cardiac imaging sales, developing market strategies and building relationships with healthcare professionals in the Atlanta, GA and Orlando, FL areas.