Sales Executive role at Lift Shipping focusing on client acquisition and service presentation. Engaging with clients through negotiations and performance analysis in a consultative approach.
About the role
- Strategic Client Executive managing high-value B2B client relationships at Headspace. Acting as a strategic partner for clients while driving measurable impact using Headspace’s mental health platform.
Responsibilities
- Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
- Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
- Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
- Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
- Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
- Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
- Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
- Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
- Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
- Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells.
- Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
- Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
- Gather and synthesize client feedback to inform product development and service improvements.
- Maintain client-related documentation in all appropriate systems, including Salesforce.com.
- Travel to meet with clients (10–20%).
Requirements
- 6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
- Experience with global benefits programs highly preferred.
- Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue)
- Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
- Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
- Deep understanding of the mental health landscape, including industry trends, and payment models
- Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
- High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
- A confident, proactive self-starter who is comfortable “rolling up their sleeves” to figure things out in a fast-paced, growth environment.
Benefits
- comprehensive healthcare coverage
- monthly wellness stipend
- retirement savings match
- lifetime Headspace membership
- generous parental leave
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