Vendor Management Support Services Manager overseeing vendor management support services at HCSC. Managing cross-functional teams to enhance operational efficiency and facilitate communication.
Responsibilities
Overseeing the support services related to vendor management
Ensuring that all vendor-related activities are executed efficiently and effectively
Performance tracking, compliance monitoring, issue management, research, and reporting
Working with and providing support to internal teams and vendor teams
Building and developing relationships with cross-functional teams to address vendor-related issues
Analyzing and identifying opportunities for process improvements and workflow efficiencies
Establishing KPI, monitoring SLA's, and establishing metric dashboards
Requirements
Bachelor's degree in Business Administration, Information Technology, or related field
5+ years of experience in technology support management, development, or supply chain support services, with a focus on operational efficiency
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
Excellent communication and interpersonal skills, with a customer oriented approach
Detail-oriented with strong analytical and problem-solving abilities
Ability to work collaboratively with cross-functional teams and build strong relationships
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