IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- Tier 1/2 IT Support Specialist providing IT Helpdesk support and system upgrades at Hazen. Opportunity to work within a dynamic ITS Department focused on environmental infrastructure.
Responsibilities
- Provide support and troubleshooting of complicated issues on the Helpdesk.
- Provide high level customer services consistent with IT best practices.
- Assist with end user system deployments and upgrades.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows.
- Assist with testing new software, service packs, and patches.
- Occasional travel may be required as needed.
Requirements
- BS/BA degree in the field of computers is required
- Minimum of 3-5 years working in IT support is required
- In-depth knowledge of Microsoft Windows based client operating systems.
- Expert knowledge in Microsoft Office 365
- Experience with windows networking and/or a CompTIA Networking+ certification is preferred but not required.
- Working knowledge of the Open System Interconnection (OSI) model
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
- SharePoint administration experience is preferred but not required
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
IT Engineer managing internal systems and workflows to support employees at Float. You'll ensure operational reliability while building automations and improving processes.
Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
Lead ERP architecture and integration strategy for GE Vernova Power segment. Drive cloud transformation and alignment with enterprise solutions and architecture.
Enterprise Architect collaborating on Aerospace & Defense strategies at DXC Technology. Leading architecture governance, compliance, and Smart Factory initiatives with a focus on long - term program alignment.
IT Help Desk Technician providing end - user support and managing software/hardware solutions in a hybrid Azure environment. Seeking candidates with experience in account administration and troubleshooting.
Senior Enterprise Architect at Evertec reviewing architectural projects for the financial sector. Collaborating with global teams and ensuring adherence to best practices in software architecture.
Health Care Audit Manager at Armanino overseeing healthcare assurance engagements. Managing engagement workflows and providing mentorship in audit practices and compliance standards.
Audit Manager managing client portfolios and full audit assignments at PwC Middle East. Responsible for business development and advising clients on financial reporting and regulatory developments.