Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Head of Operations leading the Growth Sports team at Hawk-Eye Innovations. Focusing on operational excellence, client relationships, and strategic growth in sports technology.
Responsibilities
- Champion the Hawk-Eye Guarantee, creating an environment where our people and technologies thrive.
- Partner with the Head of Growth Sports to define and deliver the operational strategy and long-term structure of the department.
- Ensure resources are effectively allocated across regions and services to deliver current commitments and enable future growth.
- Fully understand client contracts and SLAs, ensuring delivery is consistently world-class.
- Maintain a strong understanding of Hawk-Eye’s technologies to ensure efficient global deployment.
- Continuously evaluate and refine operational models to balance efficiency, client satisfaction, and profitability.
- Uphold the highest operational standards across all Growth Sports projects and services.
- Own the operational P&L alongside the Head of Growth Sports; contributing to budget creation, forecasting, and cost control.
- Track and report on revenue, cost, capex, and headcount forecasts, ensuring alignment with business growth.
- Review operational expenditure and resource allocation against performance and growth objectives.
- Lead and inspire the Growth Sports Operations team, fostering a culture of excellence, collaboration, and innovation.
- Coach and mentor senior team members, empowering them to grow and perform at their best.
- Partner with HR to support team welfare, talent development, and succession planning.
- Champion Hawk-Eye’s values and act as a role model for the wider organisation.
- Build and nurture strong relationships with clients across the sporting landscape, ensuring exceptional service delivery.
- Collaborate with the Commercial team to close contracts and deliver on commitments.
- Support key proposals and pitches with clear business cases and alignment to Hawk-Eye’s brand and value proposition.
- Leverage client relationships to identify opportunities that benefit both Growth Sports and the wider Sony Sports group.
- Work with the Growth Sports leadership team to identify new opportunities and drive expansion across sports and technologies.
- Monitor industry trends and competitors to stay ahead of market shifts.
- Partner with clients to understand their evolving strategies and identify where Hawk-Eye can deliver innovative solutions.
- Explore new applications for existing technologies and support strategic partnerships that advance our growth objectives.
Requirements
- Proven experience in operations management, including at least 2+ years in a senior leadership role.
- Proven success in managing complex, global operations; balancing people, process, and performance.
- Strong leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
- Excellent problem-solving, analytical, and decision-making capabilities.
- Financial acumen and experience managing budgets and operational forecasts.
- A data-driven approach, using performance metrics to drive continuous improvement.
- Experience working with technology systems in the sports industry (Nice to have).
- A passion for sport and innovation (Nice to have).
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
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