Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Desktop Support Technician in a digital insurance provider handling 2nd line incidents and service requests to ensure smooth colleague operations. Collaborating with IT teams in a fast-paced environment.
Responsibilities
- Take ownership of 2nd Line incidents and service requests, working collaboratively with other teams to resolve issues efficiently and minimise disruption to colleagues.
- Accurately log, manage, and update tickets in the ticket management system, ensuring clear communication and shared visibility across teams.
- Act as a trusted escalation point for 1st Line colleagues, working in partnership to improve confidence, capability, and first time fix rates.
Requirements
- Proven experience in a 2nd Line IT Support or Desktop Support role.
- Strong troubleshooting and problem solving skills, with confidence working independently and collaboratively to resolve issues.
- Practical experience supporting Windows desktop environments, end user hardware, applications, and devices.
Benefits
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
- Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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