Commercial Analyst for Home Claims at Hastings Direct. Driving commercial initiatives and managing supplier performance to improve customer outcomes.
Responsibilities
Monitor KPIs using internal and external MI, identifying underperformance and supporting improvement strategies
Assist with budget planning, reforecasting, and development of business cases for operational and commercial changes
Deliver accurate MI reports and contribute to commercial presentations and performance reviews
Lead or support commercial projects and initiatives, ensuring timely and budget-compliant delivery
Provide MI insights for supplier performance, driving improvements across the supply chain
Champion good customer outcomes by challenging processes that do not meet expectations and ensuring customer interests are central to decision-making
Uphold compliance with FCA regulations, complete mandatory training, and maintain role competence
Requirements
Strong analytical, numerical, and data interpretation skills with proficiency in SQL
Advanced Excel and PowerPoint skills, with experience in Microsoft Office tools
Skilled in data visualization using Excel and Power BI to communicate insights effectively
Ability to synthesise complex data into actionable insights for diverse stakeholders
Commercially focused, results-driven, and adaptable within fast-paced, matrix environments
Self-motivated, proactive, and committed to continuous learning and personal development
Benefits
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
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