Hybrid Claims Manager

at Hamilton Company

• Job title: Claims Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Richmond, United States

About the role

• Claims Manager overseeing casualty and specialty professional claims for Hamilton, a global insurance company. Responsible for managing claims processes, leading a team, and ensuring compliance with corporate guidelines.

Responsibilities

• Review claims and related systems and processes
• Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
• Draft disclaimers and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Hire, train and develop new claims adjusters
• Supervise claims files handled by direct reports
• Review disclaimers and reservation of rights letters drafted by direct reports
• Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims
• Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues
• Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
• Present to management, provide leadership, mentor staff and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes and procedures
• Other duties as required by management
• Some travel, as required for trials & mediations, etc.

Requirements

• Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility
• Experience working claims in the Excess and Surplus Market required
• Experience working with complex coverage issues required
• Multi-jurisdictional claims and litigation experience required
• Adjuster license and or certifications desired but not required
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience
• Strong computer skills (Microsoft Office Suite and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team.

Benefits

• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, disability
• Generous time off (including parental leave)
• Continued support for professional development
• Gym subsidy
• My day (additional days leave for personal interests/wellness/charity work)