Change Manager ensuring SMCjv's contractual entitlement and managing project risks for HS2. Interpreting project communications and leading accurate pricing of change entitlement.
About the role
- Calibration Laboratory Manager overseeing calibration activities and team development at Vaisala's Boston Service Center. Focused on customer satisfaction, efficiency, and quality management.
Responsibilities
- Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution
- Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high-performance environment
- Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards
- Monitor and manage key operational metrics (e.g., on-time delivery, turnaround times, work queues, workload, quality-related rework, customer satisfaction) and take corrective actions as needed
- Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on-time customer deliveries
- Maintain and oversee calibration-related tools, reference standards, and equipment, including verification, maintenance, and related documentation
- Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center
- Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices
- Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory
- Prepare and maintain required operational and quality documentation, and support internal and external audits as needed
Requirements
- Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements)
- Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment
- Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices
- Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast-paced operational setting
- Solid people leadership skills, including coaching, feedback, and day-to-day support of technicians and lab staff
- Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders
- Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally
- Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office
- Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience
- Optional, if travel is relevant: Ability to travel occasionally for training or collaboration within the regional service organization
Benefits
- health, dental, and vision insurance
- flexible spending accounts
- company paid life
- long and short term disability
- 401(K) plan with company match
- a variety of voluntary benefits programs
- fitness reimbursement
- Employee Assistance Programs
- tuition reimbursement
- holiday pay
- generous paid time off plan
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