Product Excellence Manager providing operational product management for core applications at Hapag - Lloyd. Focus on aligning product functionality with business processes and ensuring successful implementation.
About the role
- Account Support Manager providing Spanish-speaking support for HPE's customer accounts. Integrating technical knowledge and mentoring teams in delivering solutions for complex customer needs.
Responsibilities
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
Requirements
- Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired.
- Must be Fluent in Spanish and English.
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Mission Critical and ITIL certifications.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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