Product Operations Support ensuring customer satisfaction and achieving revenue targets for Datacom's PSG. Managing post - sale orders and supporting Account Managers for hardware and software transactions.
About the role
- Product Operations Manager optimizing product workflows and leading initiatives for SaaS company HackerRank. Collaborating across teams to enhance product delivery and customer value.
Responsibilities
- Reimagine product workflows using AI-first systems to make processes faster, smarter, and more transparent across teams.
- Drive product planning and release execution, tracking key deliverables and providing stakeholders with clear visibility into progress and results.
- Turn data into action by using tools like Linear and Pendo to increase visibility, guide decisions, and improve customer outcomes.
- Synthesize customer and field feedback, partnering with product and GTM leadership to shape roadmap priorities and deliver measurable customer value.
- Lead cross-team initiatives from Demo Days to accessibility improvements, coordinating smoothly with global teams and making an impact at scale.
Requirements
- 4–6 years of experience in Product Operations, Program Management, or similar roles in a SaaS company.
- Strong systems thinking skills and a passion for leveraging AI and building agent-based solutions to maximize efficiency and impact.
- Proven ability to run and improve cross-functional processes, from planning to launch.
- Hands-on experience leveraging tools for product usage analysis (Pendo), issue tracking (Jira/Linear), and feature flag management.
- Experience connecting customer insights and usage patterns to provide actionable recommendations that improve product adoption and customer satisfaction.
- Excellent communication and organization skills; you hold others accountable while building strong relationships.
- Highly dependable, detail-oriented, and comfortable navigating ambiguity.
- Experience working with distributed teams across multiple time zones.
Benefits
- Equal opportunity employer
- Affirmative action employer
- Confidential treatment of information according to EEO guidelines
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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