Communications and Digital Strategist enhancing CCJ's digital strategy and brand through social media, graphics, and digital media. Engaging campaigns and maintaining brand visibility for coalfield communities.
About the role
- Network and Telecom Manager overseeing global network infrastructure and telecom operations. Leading complex network environments and communication systems across two data centers.
Responsibilities
- Oversee the design, implementation, and maintenance of enterprise network infrastructure across two data centers.
- Manage Azure networking environments including virtual networks, ExpressRoute, VPN gateways, and network security groups.
- Implement and maintain global load balancing services to ensure high availability and optimal performance.
- Ensuring network infrastructure meets security, compliance, and business continuity requirements.
- Develop and maintain business continuity plans for network and telecom systems.
- Manage and optimize Genesys Cloud CX platform for contact center operations.
- Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure.
- Lead global telecom support operations, ensuring 24/7 availability and service quality.
- Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring.
- Optimize telecom costs while maintaining service quality standards.
- Guide design and manage implementation of Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure.
- Monitor network performance, capacity, and security across all locations.
- Lead troubleshooting complex network issues and incident response efforts.
- Implement network automation and optimization strategies.
- Maintain comprehensive network documentation and topology diagrams.
- Partner with Infrastructure Security team to implement network security policies and controls.
- Collaborate with Application Development teams to ensure network infrastructure supports business applications.
- Manage relationships with telecommunications carriers, ISPs, and technology vendors globally.
- Participate in negotiating contracts and service level agreements to optimize cost and performance.
- Oversee vendor performance and ensure adherence to SLAs.
- Evaluate innovative technologies and vendors to support business needs.
- Coordinate vendor and staff access and activities within data centers.
- Build, mentor, and develop a high-performing network and telecom support team.
- Establish team goals, performance metrics, and professional development plans.
- Assist with management of Network and Telecom budget.
- Manage on-call rotation and paging service.
- Perform other duties as assigned.
Requirements
- Bachelor of Science (BS) in Computer Science, management information systems, information technology, or a related field.
- 10+ years of work experience in information technology network and telecommunication environments, including planning, implementation, and maintenance of network and telecommunication systems.
- 7+ years of work experience leading and managing technical teams.
- Industry certifications are a strong plus (Cisco CCNP, CCIE Microsoft Azure Administrator, Network Engineer Associate, Genesys Cloud CX Professional Certification, ITIL Foundation v4, Project Management Professional (PMP).
- Proficiency with M365, MS Visio, and MS Project.
- Experience planning and executing large-scale production network and telecommunication projects with minimal downtime and limited impact on the systems.
- Proficiency with Cisco, Genesys Cloud CX, Zoom, MS Teams, and faxing solutions.
- Proficiency with Azure networking.
- Strong knowledge of routing protocols including BGP, OSPF, and EIGRP.
- Experience with SD-WAN and Express Route technologies and implementation.
- Proficiency with network monitoring and management tools (SolarWinds, PRTG, Nagios, or similar).
- Experience with network automation tools and scripting (Python, Ansible, PowerShell).
- Understanding of network security principles including firewalls, IDS/IPS, and zero-trust architecture.
- Experience with ITSM tools (ServiceNow, Jira Service Management, or similar).
- Proficiency with Public Cloud infrastructure connectivity.
- Consistent track record of handling escalations on large-scale and mission-critical on-premises and cloud networks and telecommunication systems.
- Able to prioritize and execute tasks while demonstrating poise in a high-pressure environment.
- Project management and sr. level technical team management.
- Excellent written and verbal communication skills with ability to present to both technical and executive audiences.
- Strong analytical and problem-solving abilities with focus on root cause analysis.
- Proven vendor negotiation skills and contract management experience.
- Budget management and cost optimization experience.
- Change management expertise in enterprise environments.
- Ability to translate business requirements into technical solutions.
- Strong organizational skills with ability to manage multiple priorities simultaneously.
Benefits
- Full benefits package, including Paid Time Off (PTO)
- medical, dental, vision
- 401(k) with match
- robust EAP
- wellness program
Job title
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