Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
GL
Hybrid Senior Platform Administrator – ServiceNow SPM, Jira, Confluence
Posted 2 months ago
About the role
- Senior Platform Administrator managing ServiceNow SPM, Jira, and Confluence platforms for an insurance company. Administering, configuring, and customizing based on user requirements and enterprise standards.
Responsibilities
- Administer, configure, and maintain ServiceNow SPM, Jira, and Confluence (Data Center version).
- Ensure availability, performance, and security of Jira, Confluence, and ServiceNow Strategic Portfolio Management (SPM) module, including Atlassian & ServiceNow marketplace add-ons.
- Lead environment upgrades, release impact assessments, testing, and platform health improvements.
- Perform best-practice maintenance: reduce customizations, archive data, audit users/groups.
- Monitor and optimize platform performance, conducting routine maintenance and cleanup.
- Configure Atlassian and ServiceNow SPM products, implement features, automation, and integrations to meet the user/business requirements.
- Manage projects, workflows, issue types, screens, fields, and permission schemes across Jira and SPM to ensure both systems are in sync.
- Work with other platform teams, IT, and Agile teams for seamless integration and maintenance.
- Implement and maintain integrations between Jira and tools such as GitHub, Jenkins, ServiceNow SPM and third-party plugins.
- Develop and enforce governance policies for SPM, Jira, and Confluence usage and standard operating procedures.
- Participate in technical governance boards and design decisions to ensure alignment with platform strategies.
- Support roadmap creation, demand shaping, and prioritization of platform enhancements.
- Act as point of contact for escalations, enhancements, and project activities.
- Communicate upcoming changes and build relationships with internal consumers and external partners.
- Support end-users by troubleshooting issues, providing training, and documenting best practices.
- Develop training materials and conduct sessions for users and stakeholders.
- Provide technical expertise and post-go-live support for Jira, Confluence, SPM, and related plug-ins.
- Work cross-functionally with broader ServiceNow platform, Portfolio, and Agile center of excellence teams to deliver platform capabilities to enhance overall Agile processes and user experience.
- Contributes towards design configuration decisions to ensure a seamless user experience that aligns with the platform design strategies.
- Establish KPIs, dashboards, and monitor operational performance.
- Continuously evaluate and improve platform health for high availability and efficiency.
- Develop and maintain custom dashboards, reports, and automation using Tableau, ServiceNow, JQL and Automation for Jira.
- Contribute to and support migration efforts from Jira/Confluence Data Center to Atlassian Cloud.
Requirements
- 5+ years of hands-on experience in ServiceNow development and engineering with emphasis on Strategic Portfolio Management (SPM) module.
- 5+ years of hands-on experience in Jira & Confluence administration (Data Center), including configuration and customization.
- Strong understanding of Jira Cloud, Confluence Cloud, and Atlassian Organization management.
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Strong understanding of development, release management, plug-ins, and deployment of changes for ServiceNow platform with emphasis on SPM module.
- Proficiency in JQL, scripting (Groovy, Python, or PowerShell), and automation within Jira.
- Experience with Jira plugins such as Script Runner, JSU Automation, Agile Poker, draw.io, Power scrips, Better Excel Exporter, Bulk Clone, and others.
- Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes.
- Experience integrating Jira with DevOps tools (GitHub, Jenkins, etc.) and ServiceNow SPM.
- Strong troubleshooting skills with the ability to diagnose and resolve ServiceNow SPM, Jira and Confluence issues.
- Ability to collaborate with cross-functional teams and communicate technical concepts effectively.
- Strong knowledge of ServiceNow platform and Atlassian Cloud-specific user management, permission schemes, and security best practices.
- Experience managing Unix/Linux servers, shell scripting, performance tuning, and troubleshooting.
- Experience with AWS services such as EC2, RDS/Aurora PostgreSQL, Elastic Load Balancer, EFS, VPC networking, and CloudWatch monitoring.
- Experience working with Axway MFTs, DBAs and DevOps teams.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Product Owner at NTT DATA providing direction for AI - driven HR Service Delivery solutions. Collaborating across teams to manage product backlogs and leads release planning for new functionalities.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
ServiceNow Engagement Manager leading client implementations and driving delivery at Advizex. Requires customer engagement and significant ITSM/ITOM experience with adaptability to business needs.
ServiceNow Architect ensuring solutions meet business objectives while guiding complex implementations for government clients. Collaborating with project teams to deliver high - quality ServiceNow solutions.
Sr People Systems Analyst optimizing ServiceNow HR platforms supporting employee engagement for QVC. Collaborating across teams to deliver seamless digital experiences and enhance communication.
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems. Focused on implementing systems and maintaining enhancements for client needs in Romania.
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems in Romania. Role involves designing and supporting ServiceNow systems with a multicultural team.
ServiceNow SPM Analyst enhancing portfolio planning and reporting for a major energy network programme. Driving adoption and optimizing insights through ServiceNow and Power BI tools.