Customer Success Manager at Clever Devices ensuring service delivery and customer satisfaction. Collaborates with operations and manages service issues for demanding clients across various accounts.
About the role
- Client Success Associate ensuring value delivery for Gartner clients through strategic collaboration. Researching insights and facilitating client communications to enhance engagement.
Responsibilities
- Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients
- Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients
- Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact
- Facilitate prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services
- Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers
Requirements
- Bachelor’s degree preferred
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Ability to be agile and flexible
- Well defined time management and organizational skills
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching and more!
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