Director managing ultra - high net worth donor relationships at Fidelity Charitable. Providing philanthropic guidance and coordinating donor engagement strategies across teams.
About the role
- Global Omnichannel Capabilities Director at ViiV Healthcare leading omnichannel strategy development and implementation to enhance customer experience and engagement. Collaborating across teams to drive data-driven initiatives aligning with customer needs.
Responsibilities
- Develop and implement a global omnichannel strategy to enhance digital fluency, improve Customer Experience (CX), and drive adoption of global strategies, tools and platforms across markets.
- Design, scale and embed omnichannel capabilities (e.g. segmentation, personalization, content optimization) globally ensuring they meet business objectives by collaborating across different teams.
- Drive innovation by identifying opportunities, adopting new digital tools and platforms that connect online and offline channels.
- Collaborate with the Data & Analytics team to define KPIs and develop actionable insights from customer data, optimizing omnichannel strategies and ensuring relevance and impact of campaigns and engagement efforts.
- Monitor and report on the effectiveness of omnichannel initiatives, providing recommendations to enhance performance and ROI.
- Ensure all omnichannel strategies adhere to relevant regulatory, privacy, and compliance requirements, particularly in the highly regulated healthcare environment.
Requirements
- Bachelor’s degree required; advanced degree in Marketing, Business, Digital Innovation, Data Science, or related field experience strongly preferred.
- Great experience in capabilities, digital marketing, customer experience, or omnichannel strategy, preferably within the pharmaceutical or healthcare industry.
- Proven track record of leading large-scale omnichannel initiatives across multiple geographies.
- Deep understanding of data-driven personalization, segmentation, and analytics as they relate to customer engagement.
- Experience working within global organizations and managing cross-functional teams in matrix environments.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Analytics & Strategy at Shankman & Associates responsible for analytics vision, strategy, and team leadership. Drive actionable insights and analytics initiatives in a hybrid work environment.
Deputy Director overseeing Internal Audit strategies and SOX compliance at GlobalFoundries. Leading risk assessment, internal control design, and ensuring regulatory compliance for financial reporting.
Sr. Director leading HPE's transformation strategy with executive visibility and influence. Driving initiatives for enterprise - wide operational excellence and growth in B2B tech.
Director of Strategy at Hewlett Packard Enterprise leading transformation projects and advising senior leaders. Driving strategic priorities under the Catalyst program for operational excellence and growth.
Director General Executive leading strategic projects in technology for public organizations, overseeing operations and aligning with business strategies in a transformative role.
Directeur d'agence responsible for managing and developing technical service activities for clients in Bouches - du - Rhône department. Leading a structured team and ensuring client satisfaction with modern tools and methods.
Regional Director for AudioNova leading hearing care teams in Southern & Central California. Driving sales success and providing high - quality customer experiences across the region.
Director of Development leading comprehensive fundraising strategy for university arts including The Theatre School and the School of Music. Collaborates with leadership and stakeholders to grow philanthropic support.
Associate Technical Director (Mechanical) leading technical delivery for building services projects in railway and infrastructure sectors. Responsible for high - quality mechanical design and team management.