Global Process Owner Manager at Intel leading rebate process standardization initiatives. Overseeing project transitions and governance for effective financial operations and compliance.
About the role
- Service Delivery Manager overseeing End User and Workplace services for a French service company. Ensuring SLA compliance and facilitating project contributions in a cooperative environment.
Responsibilities
- Pilotage des services End User / Workplace
- Suivi des SLA, gestion des incidents & escalades (dont VIP)
- Coordination des prestataires (France / Maroc)
- Gouvernance, comités, reporting
- Contribution projets & amélioration continue
- Gestion des stocks et conformité des postes
Requirements
- Expérience confirmée en Service Delivery Management / Workplace
- Solide culture services IT & End User
- À l’aise dans la gestion de prestataires et d’équipes
- Vous parlez anglais (niveau conversationnel)
- Vous êtes structuré(e), pragmatique, orienté(e) solutions
Benefits
- 2 jours de télétravail / semaine
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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