Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Senior Analyst driving profitability through advanced analytics at Grainger. Collaborating across teams to optimize costs, leveraging AI and machine learning.
Responsibilities
- Develop models and supporting tools that help weigh decisions, recommendations, and actions against their material impact on profitability leveraging AI/ML capabilities
- Collaborate and work with team members across the entire organization to improve cost management, ensure reliable supply, and ignite profitable growth
- Help with strategic planning, review, and implementation to ensure portfolio recommendation is deployed across the business
- Use data and market insights to meet end-to-end needs across the business to improve customer and team member experience
- Ensure new tool development enables standard work and is additive to the productivity and effectiveness of stakeholders
Requirements
- BS/BA degree in data analytics/science, engineering, technology, marketing, or business preferred
- 5+ years business experience with a working knowledge of Advanced Analytics, Supply Chain Management, Cost Accounting, Finance, and Economics
- Experience managing large data sets and utilizing advanced analytical tools and methodologies to construct compelling narratives
- Proficient in usage of databases (e.g. Snowflake, Databricks) and querying languages (e.g. SQL)
- Proficient in one or both of the following programming languages: Python, R
- Comfortable building and delivering presentations to management, staff, and field audiences
- Must understand Our business direction, customer requirements, supply management-marketing strategy, and demand generation fulfillment process
- Experience driving and demonstrating results financially, strategically, and managerially
- Clear understanding of suppliers, customers, Grainger's strengths and weaknesses, opportunities, and threats. Can apply thought process to construct executable plans
- Change Management skills- inspiring teams to welcome change, embrace new directions, and future opportunities. Anticipate change and prepare for it by defining goals, responsibilities, and time frames
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
- Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
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