Analista de atendimento pleno at Evertec handling customer support for treasury products. Involved in client interface, incident resolution, and product demand management.
About the role
- Senior Analyst in DHO managing performance evaluations and engagement initiatives for Zamp restaurant ecosystem. Leading projects to enhance organizational culture and employee experience.
Responsibilities
- Lead the performance evaluation process, ensuring timeline adherence, quality, and methodological consistency.
- Support leaders and teams in interpreting results, calibration, and development planning.
- Monitor cycle KPIs, produce analyses, and propose continuous improvements.
- Act as a guardian of cultural pillars, ensuring alignment, communication, and adherence across areas.
- Develop initiatives that reinforce the EVP, contributing to the employee journey and perceived value.
- Design and run actions that strengthen climate, belonging, and purpose.
- Build, administer, and analyze engagement, climate, and pulse surveys (Pulse Survey).
- Prepare action plans with business areas, ensuring continuous improvement of indicators.
- Facilitate workshops, meetings, and engagement dynamics.
- Lead strategic projects related to organizational development and employee experience.
- Ensure governance of DHO processes, proposing improvements and guaranteeing consistency across all units.
- Support internal communications on people-related topics, enhancing clarity and consistency.
Requirements
- Bachelor’s degree in Human Resources, Psychology, Business Administration or related fields.
- Solid experience in People & Organizational Development (DHO), people cycle management, or related areas.
- Experience with data storytelling for people insights.
- Proven experience with performance evaluations, engagement surveys, and organizational culture initiatives.
- Strong facilitation skills for meetings and workshops and the ability to lead cross-functional projects.
- Preferred:
- Previous experience in retail or high-volume operations.
- Knowledge of methodologies for culture, climate, and organizational development.
- Experience with EVP and communicating People projects.
Benefits
- Meal or food allowance (Meal/food voucher)
- Multibenefits card
- Transport voucher, parking, or company shuttle
- Health and dental plan with no copayment (including dependents)
- Life insurance (effective from day one)
- Attractive annual bonus
- Partnerships with universities and educational institutions
- Health and wellness programs (telemedicine and online psychotherapy)
- TotalPass (platform granting access to over 20,000 gyms and partners in psychology, nutrition, and wellness through a single benefit)
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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