Analista de atendimento pleno at Evertec handling customer support for treasury products. Involved in client interface, incident resolution, and product demand management.
Responsibilities
Provide level 1 support for our Treasury product: Fixed Income, Derivatives, and Equities;
Act as the focal point between the client and technical teams (development, support, operations);
Support handling requests and incidents, performing analysis and problem resolution;
Manage and track requests, including prioritization, functional validation, and support for user acceptance testing (UAT).
Requirements
Bachelor's degree (completed);
Previous experience in corporate client support, acting as the interface between the business and technical areas;
Proven knowledge of Treasury products, including Fixed Income, Equities, Derivatives, SWAPs, and Flexible Options;
Understanding of operational workflows and the lifecycle of treasury operations, from trade execution, booking/recording, pricing, corporate actions/events, settlement through to reconciliation/closure;
Experience supporting investment systems, analyzing requests, incidents, and operational queries related to financial products;
The following knowledge/experience is a plus:
Functional knowledge of accounting applied to investments, including accounting impacts, provisions, mark-to-market, and reconciliations.
Benefits
Meal voucher or food allowance;
Flexible benefits (Flash);
Health insurance;
Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE and ASQ);
Psicologia Viva (online psychological services);
Dental insurance;
Childcare allowance;
Assistance for children with special needs;
Fertility treatment assistance;
Extended maternity and paternity leave;
Transportation voucher or work-from-home allowance (for remote contracts);
Gympass (Wellhub) and TotalPass;
Flexible working hours;
Life insurance;
Partnership/benefits club;
Partnership with Sesc;
Casual dress / no formal dress code;
Birthday day off;
Beca (education incentive program/scholarship);
Profit sharing (PPR) or bonus - based on achievement of targets and results.
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