Digital Products Manager at ITV Studios managing itvstudios.com and digital B2B products. Driving product strategy with a focus on customer acquisition and engagement while collaborating with marketing and technology teams.
About the role
- Senior Franchise Manager orchestrating relationships and performance metrics within Zamp's restaurant franchises. Fostering strategic alignments to enhance network operations and franchisee satisfaction.
Responsibilities
- Lead strategic relationships with franchisees, acting as the primary point of contact between the network and the company.
- Monitor and drive performance indicators (sales, EBITDA, NPS, operational quality, customer satisfaction, etc.).
- Be responsible for tracking the network performance metrics and facilitating analytical and strategic discussions with leadership.
- Coordinate governance of franchise topics and forums, ensuring follow-up and implementation of decisions with support areas.
- Act as the voice of the network within the organization, translating franchisee needs into business plans and solutions.
- Mobilize internal teams (operations, marketing, supply chain, technology, training, expansion, etc.) to ensure effective response to franchise network demands.
- Design and implement franchise management and performance models with clear metrics, action plans, and monitoring rituals.
Requirements
- Bachelor’s degree (Business Administration, Engineering, Economics, or related fields).
- Previous experience managing franchises or business units (retail, foodservice, QSR, or service networks).
- Strong operational capability, analytical skills, and business acumen.
- Excellent communication and influencing skills, with a focus on relationship and partner management.
- Availability for frequent travel.
Benefits
- Flex Office
- Meal or food allowance
- Multi-benefits card
- Commuter benefit, parking, or company shuttle
- Health and dental insurance with no co-pay (including dependents)
- Life insurance (effective from the first day of employment)
- Attractive annual bonus
- Partnerships with universities and educational institutions
- Health and wellness programs (telemedicine and online psychotherapy)
- TotalPass (platform offering access to over 20,000 gyms and partners in psychology, nutrition, and wellness under a single benefit)
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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