Senior Data Analyst responsible for improving client experience through data insights at ZAMP. Collaborating with tech teams to enhance customer service metrics and data accuracy.
Responsibilities
Define and monitor strategic customer experience indicators;
Stratify data and generate analyses that support business decisions;
Translate data and trends into structured insights for leadership, focusing on opportunities to improve the customer journey;
Ensure data quality and consistency by applying standards and validations;
Collaborate with technology and business teams to ensure data meets analytical and operational requirements;
Define and monitor strategic customer experience indicators.
Requirements
Bachelor's degree in engineering, technology, statistics, business administration, or related fields;
Proficiency in Power BI;
Advanced Excel;
Experience with SQL is desirable.
Benefits
Health and dental insurance with no co-pay (including dependents);
Life insurance (effective from the first day of employment);
Meal or food allowance;
Multi-benefits card;
Transportation allowance, parking, or company shuttle;
Attractive annual bonus;
Partnerships with universities and educational institutions;
Health and wellness programs (telemedicine and online psychotherapy);
TotalPass (platform providing access to over 20,000 gyms and partners in psychology, nutrition, and wellness as a single benefit);
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