Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Business Specialist (Export) managing customer inquiries and accounts at Good Energy. Provide expert support to independent generators ensuring high levels of service and satisfaction.
Responsibilities
- Handle all incoming calls and emails related to customer inquiries
- Manage billing, metering, and settlement workloads
- Achieve KPIs and maintain exceptional service levels
- Provide high-touch support to independent generators
- Build strong internal and third-party relationships
- Deliver results and solve customer problems
Requirements
- Interest in clean technology
- Passion for customer service
- Organised with good time management skills
- Exceptional verbal and written communication skills
- Analytical and inquisitive with problem-solving skills
- Quick learner who enjoys sharing knowledge
- Ability to work independently and within a team
- Knowledge or experience of renewables, energy and microgeneration (desirable)
Benefits
- Follow our ‘Good to Grow' framework
- Continuous development with a 16 week training programme
- £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 5% annual bonus
- 25 days annual leave
- Day off for your birthday
- Additional days leave for long service
- Bank holidays
- Option to buy additional leave
- Ethical Pension with Aviva
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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