Operations Supervisor supervising donor flow and compliance in the plasma center. Maintaining the highest production standards and ensuring a clean and safe working environment.
About the role
- Billing Operations Specialist managing key billing processes and ensuring invoicing accuracy at Good Energy. Collaborate with teams to resolve issues and improve billing tools and processes.
Responsibilities
- Manage key billing processes, including exception handling and data quality investigations.
- Use internal reports to identify and resolve billing exceptions to ensure that bills are accurate and issued on time.
- Analyse unbilled accounts to diagnose and resolve issues, working closely with other teams where necessary to expedite bill production.
- Highlight system errors and trends which may lead to a negative customer experience, and work with Managers, Specialists, and system providers towards resolutions.
- Identify opportunities to improve our processes and tools to prevent delays and issues with billing.
- Support customer facing colleagues by providing specialist knowledge to resolve queries and issues.
- Direct customer contact at times, to clarify complex queries based on complex billing activity.
Requirements
- Prior experience within the energy sector.
- Strong understanding of Supplier License conditions related to core billing, and broader energy industry knowledge (e.g., metering).
- Comfortable with data, numerate, and proficient with data tools, Microsoft Suite (including Excel), and CRM systems.
- Eager to build on your knowledge, learn key industry processes, and possess a keen eye for detail.
- Inquisitive, enjoy solving complex problems, and are a strong team player.
- Exceptional verbal and written communication skills.
- Understand the crucial link between accurate billing and business revenue.
Benefits
- £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance to spend on your chosen development area, whether that’s in your current role, or future roles.
- 5% annual bonus company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
- Option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of your base salary.
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