Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst designing and implementing Enterprise Insurance Management Platform for P&C insurance clients. Collaborating on business practices and solutions with a focus on technology and user experience.
Responsibilities
- Deliver product solutions to the client by assisting clients in implementing the company’s products, ensuring that the client has a positive user experience of the product
- Evaluate the business practices of the clients and identify areas for aligning business practices with system functionality
- Identify through elicitation, documentation and requirements gathering, solution options to meet the client’s business needs
- Work with the project manager to execute and successfully complete the project plan on time
- Perform data analysis on client data as part of the implementation to integrate with system validations in the product solution
- Provide prompt solutions to user questions and issues
- Provide training and end user product support to clients
- Execute the company’s implementation roadmap by ensuring implementation projects are started as planned and successfully completed
- Participate in User and Focus Group meetings, as required
- Develop Implementation approach, plans and related documentation as new system areas are developed and require implementation
- Ability to travel to client sites, as required
- Perform other job-related duties as assigned
Requirements
- A University Degree or College Diploma in a related field
- Experience with systems and processes in the P&C insurance industry (mutual, stock company)
- Strong analytical skills, problem solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to prioritize tasks and meet deadlines
- Strong team orientation, both internally and externally
- Elicitation, documentation and requirements gathering skills
- Facilitation skills
- Positive customer service skills, including sales and marketing
- Nice to Have: Experience in user acceptance testing and/or quality assurance testing
- Nice to Have: Experience in a Systems Administration role, preferably with the IBS or Cognition+ Platform
- Nice to Have: F/CIP designation or working towards F/CIP designation
- Nice to Have: Business Analysis Accreditation
- Fluent in French (verbal and written)
Benefits
- Receive a competitive compensation package, including benefits, Group RRSP, and incentives.
- Enjoy flexible work hours that help you maintain a healthy work-life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Graduate Business Analyst supporting global business operations at an international provider of institutional debt administration services. Responsible for delivering key initiatives by aligning people, processes, technology, and data.
Sales Business Analyst key member in presales organization at Malbek, translating customer requirements into solution demonstrations. Supports RFP driven sales motions by analyzing customer requirements.
Lead Business Analyst responsible for translating business strategy into operational model and requirements at Manulife. Collaborating with stakeholders to ensure successful delivery of projects while supporting compliance and audit standards.
Technical Business Analyst within Flutter Functions division shaping IT solutions and ensuring alignment with business objectives. Collaborating across teams for operational efficiency and secure technology delivery.
Technical Payments Business Analyst translating business needs into actionable technical requirements. Collaborating with stakeholders on payment flows, APIs, and complex workflows in a hybrid model.
Jr Business Analyst at CEVA Logistics supporting data analysis and visualization for business decision - making. Engage with product management and provide insights to improve KPIs and processes.
Incident Support Analyst tracking local partners performance in a fintech environment, ensuring prompt issue resolution and escalation.
FPGA Simulation Solutions Analyst working in a hybrid environment to support real - time simulation solutions. Collaborating with teams on complex client projects and providing technical expertise.
Business Analyst supporting digital transformation in a government - related project, engaging with clients to improve financial processes and systems. Facilitating requirement gathering and documentation using agile methodologies.