Reverse Engineer at Teller building APIs for connecting apps to users' financial accounts. Help crack mobile banking applications for seamless bank integrations.
About the role
- Forward-Deployed Engineer connecting customers with engineering teams for AI-powered solutions. Building integrations and optimizing customer workflows in the logistics industry.
Responsibilities
- You’ll be the technical heartbeat between customers and our internal teams — turning ideas and prototypes into live, working solutions.
- Partner with customers, Customer Success, and Engineering to implement, test, and deploy AI-powered workflows.
- Work closely with customers to understand their data, integrations, and daily workflows.
- Read logs, trace API calls, and dig into configurations to identify root causes.
- Collaborate with engineering to reproduce and fix low-complexity bugs.
- Build lightweight scripts, integrations, or configuration patches to keep customers moving.
- Translate customer pain points into technical tasks the engineering team can act on.
- Provide structured, thoughtful feedback to product and engineering on what’s working (and what’s not).
- Build reusable frameworks and playbooks that make future implementations faster and smoother.
- Help define what forward-deployed engineering looks like at Augment — shaping process, documentation, and culture.
Requirements
- 1–5 years of experience in a technical, implementation, or customer-facing engineering role (or equivalent hands-on projects).
- Strong systems and architecture thinking — you understand how APIs, data, and workflows connect.
- Comfortable working with AI models — authoring, testing, and validating prompts to ensure reliable, high-quality results in customer workflows.
- Some scripting proficiency (Python, Node.js, or similar) — AI-assisted is fine, but you should be confident writing and debugging small pieces of code when needed.
- Solid product intuition — you can identify expected behavior, assess whether a customer issue or feature request aligns with product principles, and communicate that clearly.
- Ability to read logs, trace errors, and investigate broken workflows end-to-end.
- Excellent communication skills — you can explain technical concepts clearly to non-technical stakeholders.
- Collaborative by nature — you love working across teams and helping others solve problems.
- Thrive in ambiguity — you’re scrappy, curious, and proactive when things aren’t fully defined.
Benefits
- Competitive Salary + Stock Options
- Comprehensive Health, Vision, and Dental Benefits
- Flexible PTO
- On-site Gym
- Monthly stipend
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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