District Manager for OnStar & Loyalty responsible for dealer engagement in Raleigh, NC. Promoting GM software and subscriptions while building dealer relationships.
Responsibilities
Assume territorial responsibility for the Raleigh NC Area
Engage dealers through regular contacts and business reviews
Build relationships with dealer partners
Promote, support, and coach dealer owners, managers, sales consultants, and service advisors
Highlight the benefits and profitability of GM software and subscriptions
Develop in-dealership training to onboard customers across various channels
Drive adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-air upgrades
Serve as a subject matter expert on the My GM Rewards Loyalty program
Conduct live training or remote calls with dealer leadership and personnel
Build strong, productive relationships within GM’s field team ecosystem
Conduct monthly sales performance analysis and support performance targets
Assist in product launches and ensure streamlined marketing and advertising between dealers and GM
Ensure dealers are providing customers with the necessary technological capabilities
Monitor Dealer, District, Zone, and Regional metrics
Resolve all dealer-customer satisfaction issues
Requirements
2+ years in sales and customer service; Outside Sales preferred
Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook
Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues
Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals
Excellent oral and written communication skills
Proper use of language, grammar, and diction
Daily travel within market, minimal overnights
EDUCATION: Bachelor’s degree or 2+ years of experience in the automotive industry in lieu of a degree.
Benefits
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
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