Area Manager role at Hemfrid in Gothenburg focusing on staff management and customer satisfaction. Responsible for achieving great experiences for both employees and customers daily.
About the role
- EDM Manager managing teams for Master Data Management in Budapest. Ensuring high quality service delivery and overseeing data accuracy for the region.
Responsibilities
- Manage and monitor the performance of large teams of Data Administrators and Data Analysts on regional scale
- Hires team members and Team Leaders
- Provide professional support for the team: coach team members, set goals, evaluate skill development, develop individual action plans and train team as needed, being involved in talent management and succession planning
- Take relevant actions (termination, performance improvement plan) in case of escalated performance issues
- Responsible for salary review and promotions
- Creates strong morale and spirit in the team
- Supports the set-up and supervise the EDM Data/Information Management team, responsible for aligning the organizational set-up based on priorities, objectives and resource needs
- Builds constructive and effective relationships with EDM Teams and site teams (as listed in contacts) and cross-functional GBS teams
- Promote EDM services and represent EDM organization in the region
- Act as an escalation point for process related activities regionally
- Ensures that direct reports are contributing to data quality and timely execution of Master Data/Information Management activities
- Set expectations based on the global SLA on single data entries, mass extractions, mass updates of the different master data families, and/or information management activities
- Takes actions in case service level is not reached
- Provide input for process improvement opportunities and drive implementation in alignment with the other Delivery Centres and GSC’s, and ensures good progress on the projects as per plan
- Promote best practices on Master Data and/or Information Management activities amongst team in order to allow Continuous Improvement and Idea management
- Communicate effectively with internal and external partners by phone or via email
Requirements
- University degree preferably in business administration or economics
- Fluent English level
- 5+ years of relevant experience in Master Data Management or any related field
- Advanced knowledge of MS Office
- SAP ERP knowledge is a plus
Benefits
- Flexible Working Arrangements (1-2 days office days per week)
- Private Health Insurance
- Monthly cafeteria plan
- Unilever shop discount
- Travel reimbursement when commuting from out of Budapest urban area
- Access to exclusive perfumes and other employee discounts
- Recognition and referral programs
- Career development opportunities in our multinational environment
- Team buildings and company events
- Learning programs to develop your soft and hard skills
- Free coffee and tea in our equipped kitchen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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