Senior Manager leading design and implementation of integration solutions for enterprise systems at Simpson Thacher. Collaborating with teams to enhance scalability, security, and reliability.
About the role
- Customer Care Solution Engineer securing Fortune 500 companies' codebases by implementing GitGuardian's technology. Collaborating with sales engineers to ensure customer success through technical expertise and deployment.
Responsibilities
- Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues.
- Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for our customers.
- Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues with varied technical context.
- Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances.
- Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution.
Requirements
- Ability to support varied customers across Europe and the US
- Strong understanding of the modern Software Development Life Cycle (SDLC): an ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
- Kubernetes and deployment expertise: significant experience using Kubernetes in production, an understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts.
- Analytical problem-solving skills: an ability to investigate and understand different customer environments, ask the right questions and troubleshoot effectively.
- Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication and patience.
Benefits
- 25 days of PTO (employees are strongly encouraged to use all of it!)
- 10 public holidays
- Health, Dental & Vision insurance (80% coverage), for individuals and their families
- Short term & long term disability insurance (100% paid)
- Travel policy including to our annual off-sites ('23 was South of France!)
- Up to $300 towards your home office set-up
- Monthly remote work stipend $70
- Complimentary access to Talk Space
- Referral bonus of $4000 for any new Guardians we might hire thanks to you
- Pre-tax commuter plan access
- 401(k) with Empower
- Becoming an early joiner of GitGuardian US team, with many opportunities for career development in the long term
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