Customer Operations Analyst supporting German customers in Berlin at a fast-growing FinTech. Developing product understanding, solving problems, and collaborating across teams for operational excellence.
Responsibilities
Support Customers: Act as a key operational contact for our German customers.
Understand the Product Deeply: Develop a deep understanding of our FinTech product.
Solve Complex Problems: Think beyond scripts and connect different pieces of information.
Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues.
Improve Processes: Get hands-on with our tools and systems, contributing ideas to enhance customer experience.
Requirements
A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
Native-level German (C2) and strong English skills (min. C1)
Dutch language skills are a strong plus
A strong interest in FinTech, financial processes, or operational excellence
A proactive, hands-on mindset and willingness to take ownership
Resilient and comfortable in a fast-paced environment.
Benefits
20 days “work from abroad”
600EUR/GBP Learning & Development Budget
Top-of-market compensation package, including equity.
Vibrant offices with weekly breakfasts and Friday demos.
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