Service Designer focused on creating seamless digital experiences for customers while advancing the practice of Service Design across the Group. Seeking a proactive individual with strong problem - solving and relationship - building skills.
About the role
- Lead AI adoption strategies as a Transformation Readiness Manager at Genesys creating impactful, measurable behavior changes. Collaborate with senior leaders to ensure AI integration into workflows.
Responsibilities
- Lead enterprise-wide AI adoption strategies that drive measurable behavior change and business impact across functional areas
- Own end-to-end change strategies for AI-enabled initiatives, aligning adoption plans with evolving business priorities and governance requirements
- Partner with senior leaders in transformation, technology, and business functions to influence strategy and embed AI into core workflows
- Conduct impact and readiness assessments focused on workflow redesign, capability gaps, and organizational risk
- Design and implement engagement programs, champion networks, and leader enablement initiatives that accelerate sustained adoption
- Define and track adoption metrics, translating data into actionable insights that continuously refine strategy in a fast-moving AI landscape
- Coach leaders and managers through ambiguity, enabling confident decision-making as AI capabilities and use cases evolve
Requirements
- Demonstrate 5 to 7+ years of experience leading change management, digital transformation, or organizational development initiatives within enterprise environments
- Deliver measurable adoption outcomes across complex, cross-functional programs with clear business impact
- Influence senior leaders and stakeholders across multiple business units with strong executive presence and communication skills
- Apply analytical thinking to define adoption metrics, assess impact, and translate insights into practical action plans
- Navigate ambiguity and rapidly evolving priorities with resilience and adaptability
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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