Staff Product Manager at Fiddler overseeing LLM Observability product development. Engaging with customers to understand challenges while innovating in AI and ML infrastructure space.
About the role
- Staff Product Manager leading key identity, data, and streaming architecture initiatives at Genesys. Defining connections and understanding of customer interactions across various systems and channels.
Responsibilities
- Define and deliver foundational data platform and profile capabilities
- Partner with engineering to shape APIs, schemas, and streaming architecture
- Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
- Translate complex systems into structured documentation and clear delivery plans
- Lead cross-functional alignment and execution across global teams
Requirements
- 6+ years of product management experience in data, platform, or identity domains
- Familiarity with event-driven systems, CDPs, CRMs, or customer data models
- Comfort working with schema design, identifiers, and merge logic
- Strong written and verbal communication in complex or technical environments
- A systems-oriented mindset — balancing platform depth with practical execution
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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